Spring 2024 It Support Service Management. Mark herring and james warriner ran an itsm24 session on how far genai can transform service management. Who profits the most from generative.
The 2024 hype cycle for it service management (itsm) analyzes the impact of innovations like ai applications for it service management, operations assistant and service. The survey respondents were asked to choose their five most important itsm trends for 2024 (in the context of needing helpful itsm content) from 25.